老年旅游服务规范   景区 Tourism services for elderly tourist specification—Tourist attraction  ICS  03. 080 CCS  A 16   中华人民共和国国家标准 GB/T 35560—2025 代替 GB/T 35560—2017 2025-02-2 8发布 2025-02-2 8实施     国家市场监督管理总局 国家标准化管理委员会 发 布目　　次 前言   ·····································································································   Ⅲ 1     范围   ··································································································   1 2     规范性引用文件   ······················································································   1 3     术语和定义   ···························································································   1 4     基本要求   ······························································································   1      4.1     安全   ······························································································   1      4.2     优先   ······························································································   1      4.3     便捷   ······························································································   2 5     服务提供者   ···························································································   2      5.1     服务组织   ·························································································   2      5.2     服务人员   ·························································································   2 6     服务设施设备   ·························································································   2      6.1     指示标识和呼救设施   ·············································································   2      6.2     游步道和交通设施   ···············································································   2      6.3     休息设施   ·························································································   2      6.4     卫生设施   ·························································································   3      6.5     辅助设施设备   ····················································································   3      6.6     智慧旅游设施设备   ···············································································   3 7     服务交付   ······························································································   3      7.1     预约服务   ·························································································   3      7.2     票务服务   ·························································································   3      7.3     游览服务   ·························································································   4      7.4     信息服务   ·························································································   4      7.5     交通服务   ·························································································   4      7.6     餐饮服务   ·························································································   4      7.7     住宿服务   ·························································································   4      7.8     购物服务   ·························································································   4      7.9     医务服务   ·························································································   5 8     服务评价与改进   ······················································································   5 参考文献   ··································································································   6 GB/T 35560—2025     Ⅰ 前　　言 本文件按照GB/T 1.1—2020《标准化工作导则　第1部分：标准化文件的结构和起草规则》的规 定起草。 本文件代替GB/T 35560—2017《老年旅游服务规范　景区》，与GB/T 35560—2017相比，除结 构调整和编辑性改动外，主要技术变化如下： 更改了“景区”术语定义的表述（见3.2，2017年版的3.2）； — 增加了设施设备适老化的要求（见4.3）； — 增加了景区服务人员尊重、理解老年旅游者的特殊需求的要求（见5.2.1）； — 增加了缓降坡道设置与急弯陡坡防滑的要求（见6.2.2）； — 更改了休息设施的要求（见6.3，2017年版的5.3.3）； — 更改了卫生设施的要求（见6.4，2017年版的5.3.4）； — 增加了智慧旅游设施设备数字化包容性相关要求（见6.6.1）； — 增加了保留传统预约方式的要求