论文标题
建立数字警务的信任：社区警务应用程序的范围审查
Building trust in digital policing: A scoping review of community policing apps
论文作者
论文摘要
对警察信任的看法与公民愿意与警察合作的意愿有关。可以通过引入问责机制或增加共同的警察/公民身份来促进信任，这两者都可以通过数字方式实现。数字机制还可以设计为保护，参与，放心，告知和授权多样化的社区。我们系统地掌握了240个现有的在线公民派及相关的第三方交流应用程序，以检查它们是否试图满足社区需求和维持愿景。我们发现，有82％的人需要注册或登录详细信息，其中有55％的具有匿名报告的报告机制的人，有10％的人提供了可理解的隐私政策。警察应用程序更有可能寻求放心，保护和通知用户，而第三方应用程序更有可能寻求增强用户权力。随着设计不佳的应用程序风险扩大不信任和破坏警务工作，我们建议12个设计考虑因素，以帮助确保开发高质量/适合目的警察/公民应用程序。
Perceptions of police trustworthiness are linked to citizens' willingness to cooperate with police. Trust can be fostered by introducing accountability mechanisms, or by increasing a shared police/citizen identity, both which can be achieved digitally. Digital mechanisms can also be designed to safeguard, engage, reassure, inform, and empower diverse communities. We systematically scoped 240 existing online citizen-police and relevant third-party communication apps, to examine whether they sought to meet community needs and policing visions. We found that 82% required registration or login details, 55% of those with a reporting mechanism allowed for anonymous reporting, and 10% provided an understandable privacy policy. Police apps were more likely to seek to reassure, safeguard and inform users, while third-party apps were more likely to seek to empower users. As poorly designed apps risk amplifying mistrust and undermining policing efforts, we suggest 12 design considerations to help ensure the development of high quality/fit for purpose Police/Citizen apps.
