论文标题

智能过程自动化的会话数字助手

A Conversational Digital Assistant for Intelligent Process Automation

论文作者

Rizk, Yara, Isahagian, Vatche, Boag, Scott, Khazaeni, Yasaman, Unuvar, Merve, Muthusamy, Vinod, Khalaf, Rania

论文摘要

机器人过程自动化(RPA)已成为自动化业务流程中任务的领先方法。远离后端自动化,RPA自动单击用户界面上的鼠标单击;这种外部方法减少了更新旧软件的开销。但是,它的许多缺点,即对企业用户缺乏可访问性,阻止了其在高度监管的行业中的广泛采用。在这项工作中,我们以对话数字助手的形式探索交互式自动化。它使企业用户可以通过自然语言与其自动化解决方案进行互动并自定义。创建此类助手的框架依赖于包括RPA在内的自主代理的多代理编排模型和对话包装器。我们证明了我们提议的方法对贷款批准业务流程和旅行预先批准业务流程的有效性。

Robotic process automation (RPA) has emerged as the leading approach to automate tasks in business processes. Moving away from back-end automation, RPA automated the mouse-click on user interfaces; this outside-in approach reduced the overhead of updating legacy software. However, its many shortcomings, namely its lack of accessibility to business users, have prevented its widespread adoption in highly regulated industries. In this work, we explore interactive automation in the form of a conversational digital assistant. It allows business users to interact with and customize their automation solutions through natural language. The framework, which creates such assistants, relies on a multi-agent orchestration model and conversational wrappers for autonomous agents including RPAs. We demonstrate the effectiveness of our proposed approach on a loan approval business process and a travel preapproval business process.

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