论文标题

考虑日常自动化,考虑一下幸福感

Designing everyday automation with well-being in mind

论文作者

Klapperich, Holger, Uhde, Alarith, Hassenzahl, Marc

论文摘要

如今,自动化不仅渗透到行业,而且成为我们私人日常生活的重要组成部分。在增加便利性和更多时间“生活中的重要事物”的想法的驱动下,自动化使我们摆脱了许多日常琐事 - 机器人真空地板和自动化的咖啡机在按钮上生产出据称是咖啡师质量的咖啡。在许多情况下,这些优惠被人们所接受,没有进一步质疑。但是,尽管我们通过将越来越多的日常活动委派自动化节省了时间,但我们也可能会因愉快而有意义的体验而失去机会。在两项现场研究中,我们证明了手动过程通过使用咖啡制作的示例对更多自动化过程具有体验益处。我们提出了一种解决日常自动化的潜在体验成本的方法,以及如何设计与自动化的互动,以使经验与越来越强大的自动化的优势调和。

Nowadays, automation not only permeates industry but also becomes a substantial part of our private, everyday lives. Driven by the idea of increased convenience and more time for the "important things in life," automation relieves us from many daily chores - robots vacuum floors and automated coffee makers produce supposedly barista-quality coffee on the press of a button. In many cases, these offers are embraced by people without further questioning. However, while we save time by delegating more and more everyday activities to automation, we also may lose chances for enjoyable and meaningful experiences. In two field studies, we demonstrate that a manual process has experiential benefits over more automated processes by using the example of coffee-making. We present a way to account for potential experiential costs of everyday automation and strategies of how to design interaction with automation to reconcile experience with the advantages of a more and more powerful automation.

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