论文标题
使用富集过程树的模拟进行交互式过程改进
Interactive Process Improvement using Simulation of Enriched Process Trees
论文作者
论文摘要
事件数据提供了用于分析和改进组织中流程的主要信息来源。过程挖掘技术捕获运行过程的状态W.R.T.各个方面，例如活动流和性能指标。流程所有者的下一步是采用所提供的见解，并将其转变为行动以改善其流程。这些动作可以在过程的不同方面采取。但是，仅仅意识到需要改进的过程方面以及潜在的行动是不够的。两者之间的关键步骤是评估决策和改进的结果。在本文中，我们提出了一个框架，以系统地比较事件数据和组织的模拟事件数据，并比较不同设置中修改过程的结果。可以提供所提出的框架作为分析服务，以使组织轻松访问事件数据分析。该框架由模拟工具支持该框架，该工具可以在各种情况下对过程进行更改并重新运行该过程。仿真步骤包括可以自动捕获并由用户修改的过程的不同观点。然后，我们使用其事件数据应用一种最新的比较方法，该方法在视觉上反映了这些过程中这些变化的影响，即评估过程改进。我们的框架还包括将变更测量模块作为工具的实现。
Event data provide the main source of information for analyzing and improving processes in organizations. Process mining techniques capture the state of running processes w.r.t. various aspects, such as activity-flow and performance metrics. The next step for process owners is to take the provided insights and turn them into actions in order to improve their processes. These actions may be taken in different aspects of a process. However, simply being aware of the process aspects that need to be improved as well as potential actions is insufficient. The key step in between is to assess the outcomes of the decisions and improvements. In this paper, we propose a framework to systematically compare event data and the simulated event data of organizations, as well as comparing the results of modified processes in different settings. The proposed framework could be provided as an analytic service to enable organizations in easily accessing event data analytics. The framework is supported with a simulation tool that enables applying changes to the processes and re-running the process in various scenarios. The simulation step includes different perspectives of a process that can be captured automatically and modified by the user. Then, we apply a state-of-the-art comparison approach for processes using their event data which visually reflects the effects of these changes in the process, i.e., evaluating the process improvement. Our framework also includes the implementation of the change measurement module as a tool.
