论文标题

从任何地方工作时的协调策略:两个敏捷团队的案例研究

Coordination Strategies When Working from Anywhere: A Case Study of Two Agile Teams

论文作者

Sporsem, Tor, Moe, Nils Brede

论文摘要

有效的协调是成功的敏捷团队的关键。他们依靠频繁的相互作用和相互调整来管理活动之间的依赖性,这些活动传统上是通过共同关注团队来解决的。随着世界正在适应后期的工作生活,公司正朝着任何地方的工作方式迈进,工人可以选择他们想在家中或办公室工作的程度。但是,在这种情况下,对协调知之甚少。我们在挪威的探索性案例研究中报告了开发人员的新兴策略的发现,包括八次访谈。我们的研究表明,随着团队使用不同的工具和方法的实验,出现了相互调整的新策略:开发人员根据位置选择任务,执行模糊要求的任务是同时执行的,而在家中最好执行需要重点的单个任务;大型会议是虚拟会议,可以保留共同任务的共同确定时间;使用虚拟房间,在与队友传达精神状态时保持不定期的会议,从而降低了团队内外计划的谈判的门槛。这些策略可以帮助组织为开发人员创造一个富有成效的环境。

Effective coordination is the key to successful agile teams. They rely on frequent interactions and mutual adjustment to manage dependencies between activities, which traditionally has been solved by co-locating the team. As the world is adjusting to post-covid work-life, companies are moving towards a work-from-anywhere approach where workers can choose to what degree they want to work from home or office. However, little is known about coordination in such a context. We report findings on developers' emerging strategies when working-from-anywhere, from an exploratory case study in Norway, including eight interviews. Our study shows that new strategies for mutual adjustment emerged as teams experimented with different tools and approaches: developers chose tasks according to location, tasks with vague requirements are performed collocated while individual tasks requiring focus are best performed at home; large meetings are virtual, preserving co-located time for collaborative tasks; using virtual rooms to maintain unscheduled meetings as they communicate mental presence to teammates, lowering the threshold for intra-team unscheduled talks. The strategies can help organizations create a productive and effective environment for developers.

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