论文标题
部署增强的语音功能减少了SVT Play VOD服务的音频投诉
Deploying Enhanced Speech Feature Decreased Audio Complaints at SVT Play VOD Service
论文作者
论文摘要
在瑞典的公共服务广播公司SVT，节目中的背景音乐和声音多年来一直是观众最常见的抱怨之一。最敏感的群体是听力障碍的人，但许多其他人也发现背景听起来很烦人。为了解决此问题，SVT已在VOD Service SVT Play中的许多电视节目中添加了增强的语音，具有较低背景噪声的功能。结果，当具有增强语音功能的程序数量增加时，对客户服务的音频投诉水平就会下降。增强的语音功能在与86名参与者的调查中获得了8.3/10的评分。未来可能使用的评级为9.0/10。在本文中，我们描述了此功能的设计和开发过程及其技术规范，局限性和未来的开发机会。
At Public Service Broadcaster SVT in Sweden, background music and sounds in programs have for many years been one of the most common complaints from the viewers. The most sensitive group are people with hearing disabilities, but many others also find background sounds annoying. To address this problem SVT has added Enhanced Speech, a feature with lower background noise, to a number of TV programs in VOD service SVT Play. As a result, when the number of programs with the Enhanced Speech feature increased, the level of audio complaints to customer service decreased. The Enhanced Speech feature got the rating 8.3/10 in a survey with 86 participants. The rating for possible future usage was 9.0/10. In this article we describe this feature's design and development process, as well as its technical specification, limitations and future development opportunities.
